Introducing from Ellipse CloudMeet Ella, Your 24/7 AI Hotel Reception
Revolutionize your guest experience with an AI assistant that handles bookings, answers questions, and provides personalized service in any language.
Can I book a spa treatment during my stay?
Everything Your Guests Need
Ella handles all the tasks of a traditional reception desk, available 24/7 in any language.
Room Information & Booking
Provide details about room types, availability, and process bookings instantly.
Multilingual Support
Communicate with guests in their preferred language, breaking down language barriers.
24/7 Availability
Never miss a guest inquiry with round-the-clock service that never takes a break.
Local Information
Share details about activities, weather, and local attractions to enhance guest stays.
Billing & Payments
Generate bills, check account status, and handle payment inquiries securely.
Room Controls
Allow guests to adjust room temperature and other amenities through simple requests.
Part of the Ellipse Cloud Ecosystem
Ella integrates seamlessly with our complete suite of hospitality solutions.
Hospitality Solutions Suite
Ella is part of the Ellipse Cloud ecosystem of hospitality solutions designed to streamline operations and enhance guest experiences.
Property Management System
Streamline your hotel operations with our comprehensive PMS solution.
Learn moreDiscover our complete suite of hospitality solutions
Visit Ellipse CloudMaximize efficiency by combining Ella with our PMS, Channel Manager, and Booking Engine for a complete hospitality management solution.
Personalized to Your Brand
Ella adapts to your hotel's unique identity and style.
Customized to Your Brand
Ella adapts to your hotel's unique brand identity. Colors, messaging, and features can all be customized to create a seamless extension of your guest experience.
Can I see your available rooms?
Welcome to Luxury Resort! How may I assist you with your stay today?
Trusted by Boutique Hotels Worldwide
Discover how Ella is transforming guest experiences at these stunning properties.
Le Petit Château
Paris, France
How Ella Works
Seamlessly integrating with your existing systems to provide exceptional service.
Integration
Ella connects to your Ellipse Cloud PMS or other property management systems, booking engine, and hotel systems.
Personalization
We customize Ella to match your brand voice and specific hotel offerings.
Deployment
Guests interact with Ella through your website, app, or messaging platforms.
Traditional vs. AI Reception
See how Ella compares to traditional reception services.
Traditional Reception
Limited Availability
Staff can only serve one guest at a time and have limited working hours.
Language Barriers
Staff typically speak 1-3 languages, creating challenges for international guests.
Inconsistent Information
Quality of information varies based on staff knowledge and experience.
Benefits for Hoteliers
Ella doesn't just impress guests—it transforms your operations.
Reduce Operational Costs
Lower staffing requirements while maintaining high-quality service, reducing operational expenses by up to 30%.
Increase Staff Efficiency
Free your staff from routine inquiries so they can focus on providing personalized service where it matters most.
Expand Global Reach
Break down language barriers and attract international guests with multilingual support.
Enhance Guest Satisfaction
Provide instant responses to guest inquiries, leading to higher satisfaction scores and better reviews.
Increase Direct Bookings
Convert more website visitors into direct bookings with instant assistance and personalized offers.
Modernize Your Brand
Position your property as innovative and tech-forward, appealing to the modern traveler.
Perfect for Boutique Hotels
Ella helps these unique properties deliver personalized service while maintaining their distinctive character.
The Artisan
Barcelona, Spain
Riverside Retreat
Amsterdam, Netherlands
The Heritage
Vienna, Austria
Urban Oasis
Copenhagen, Denmark
Coastal Haven
Santorini, Greece
Mountain View Lodge
Interlaken, Switzerland
What Hoteliers Are Saying
Join these satisfied properties already transforming their guest experience with Ella.
Ella has revolutionized our front desk operations. Our staff now focuses on providing personalized experiences while Ella handles routine inquiries.
Maria Rodriguez
General Manager, Seaside Resort & Spa
The multilingual support has been a game-changer for our international clientele. We've seen a 40% increase in guest satisfaction scores since implementing Ella.
Jean-Pierre Dubois
Owner, Château Luxury Boutique Hotel
Our direct bookings increased by 25% in the first three months. Ella's instant responses convert website visitors into guests better than any system we've tried.
David Chen
Revenue Manager, Metropolitan Grand Hotel
Ready to Transform Your Hotel Reception?
Join the hotels already using Ella to provide exceptional service 24/7 while reducing operational costs.